Overnight Member Services Representative

Crunch Fitness - Fit Fusion, LLC; Alabama; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in the fitness sector is seeking an Overnight Member Services Representative to foster a vibrant and engaging gym atmosphere. This role is essential for delivering outstanding customer service, ensuring member satisfaction, and maintaining a clean and organized facility. The ideal candidate will be enthusiastic about fitness, possess strong communication skills, and have a customer service orientation. Join a dynamic team where your contributions will enhance the member experience and support the growth of a thriving fitness community. If you are ready to make a difference in people's lives through fitness, this opportunity is for you!

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Qualifications

• 1+ year experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing.

Responsibilities

• Manage cleaning assignments during the overnight shift.
• Assist with membership, retail, and tanning product sales.
• Check in all members and guests according to company procedures.

Skills

Customer Service Orientation

Effective Communication

Proficiency in Reading and Writing

Education

High School Diploma or Equivalent

Tools

CPR/AED Certification

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.