Overnight Member Services Palm Harbor

Planet Fitness; Palm Harbor (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

A fitness franchise in Palm Harbor, Florida is seeking an Overnight Closer (Member Services Representative) to provide outstanding customer service, manage front desk tasks, and ensure a smooth closing of the day's business. Ideal candidates should be energetic, reliable, and possess a passion for fitness. This role offers a supportive environment and various benefits including health insurance and paid time off.

Qualifications

• Exceptional customer service skills to interact positively with members and co-workers.
• Ability to work 3rd shift (overnights).
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering calls.
• Close shift and create accurate bank deposit.

Skills

Customer service background

Basic computer proficiency

Strong listener

Education

High School diploma/GED equivalent

Job description

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.