Overnight Member Services Associate

Penn Hills Fitness; Huntsville (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, a multi-unit franchisee of Planet Fitness, is hiring a Member Services Representative for Huntsville, AL. The role focuses on creating a positive member experience by delivering superior customer service to members, prospective members, and guests.

Responsibilities include greeting guests, managing front desk tasks, conducting tours, enrolling new members, updating accounts, and ensuring a clean club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts and respond to questions promptly.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer

Punctuality

Teamwork

Positive attitude

Education

High School diploma/GED

Job description

Taymax Group, a multi-unit franchisee of Planet Fitness, is hiring a Member Services Representative for Huntsville, AL. The role focuses on creating a positive member experience by delivering superior customer service to members, prospective members, and guests.

Responsibilities include greeting guests, managing front desk tasks, conducting tours, enrolling new members, updating accounts, and ensuring a clean club environment.