Overnight Gym Member Services Specialist

Planet Fitness; Huntsville (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Planet Fitness in Huntsville, AL, is seeking a Member Services Representative to create a positive member experience. You will greet members, sign up new members, process tours and answer questions while delivering friendly, professional service in a welcoming Judgement Free Zone.

The role requires 18+, HS diploma or GED, basic computer skills, and a customer-service mindset. Training will cover signups, account updates, and maintaining a clean club environment.

Qualifications

• HS diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability essential.
• Positive, upbeat attitude and interest in fitness.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members in using the system and process tours for prospects.
• Assist signups by calculating rates and monthly payments.
• Support Club Manager with cash drawer and daily tasks.
• Update member accounts and respond to inquiries promptly.
• Keep the club clean and welcoming; perform routine checks.
• Complete daily duties within the first hour of shift; maintain priorities.
• Participate in regular cleaning projects and bathroom checks.
• Support team needs as assigned by club leadership.

Skills

Customer service

Front desk

Teamwork

Communication

Education

High School diploma/GED

Job description

Planet Fitness in Huntsville, AL, is seeking a Member Services Representative to create a positive member experience. You will greet members, sign up new members, process tours and answer questions while delivering friendly, professional service in a welcoming Judgement Free Zone.

The role requires 18+, HS diploma or GED, basic computer skills, and a customer-service mindset. Training will cover signups, account updates, and maintaining a clean club environment.