Overnight Member Services Associate

Taymax Group; Bridgeville (Allegheny County); On-site; USD 17,000 - 18,000; Full time

Job summary

Bridgeville, PA is looking for a Member Services Representative to deliver an excellent member experience at a Planet Fitness franchise operated by Taymax Group. You will greet members, assist with tours, sign up new members, and help maintain a clean, welcoming club.

The role requires 18+ years, a High School diploma/GED, and a strong customer-service mindset with reliable attendance. Competitive hourly pay, flexible team-oriented environment, and growth opportunities are offered.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions; Check members into the system; Take prospective members on tours; Sign up new members calculating rates and monthly payment amounts; Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club with daily tasks and priority cleaning.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Teamwork

Communication

Punctuality

Independent work

Positive attitude

Listening skills

Education

High School diploma/GED

Job description

Bridgeville, PA is looking for a Member Services Representative to deliver an excellent member experience at a Planet Fitness franchise operated by Taymax Group. You will greet members, assist with tours, sign up new members, and help maintain a clean, welcoming club.

The role requires 18+ years, a High School diploma/GED, and a strong customer-service mindset with reliable attendance. Competitive hourly pay, flexible team-oriented environment, and growth opportunities are offered.