Overnight Member Services

Planet Fitness - New Port Richey; Washington; On-site; USD 30,000 - 35,000; Part time

Job summary

Planet Fitness - New Port Richey is seeking an Overnight Member Services Representative to deliver exceptional customer service and close daily operations. Responsibilities include greeting members, managing front desk activities, and addressing member inquiries.

The ideal candidate has a strong customer service background, basic computer skills, and a passion for fitness. Must be reliable, positive, and able to work overnight shifts.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including phone answering and members check-in.
• Facilitate updates to members’ accounts and respond to questions.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Problem-solving ability

Diplomacy in interactions

Job description

Future Opening: Overnight Member Services

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.