Overnight Crew Member

CA Planet; Duarte (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness in Duarte, CA is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members, guests and prospective members. You will close the shift and prepare the bank deposit for the next day, ensuring accurate daily reconciliation and a positive member experience.

The role emphasizes greeting guests, handling front desk tasks, guiding tours, updating member accounts, and addressing inquiries with professionalism across night hours.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service skills with members and coworkers.
• Strong listening, empathy and problem-solving abilities.
• Professional behavior and language in all interactions.
• Must be 18 years or older.
• High School diploma or GED required.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and concerns professionally and escalate when needed.
• Maintain the club’s neatness and cleanliness.
• Close the shift for the business day.
• Create and balance the bank deposit for the next day.

Skills

Customer service

Basic computer skills

Fitness interest

Positive attitude

Punctuality

Empathy

Active listening

Diplomacy

High School diploma

Age 18+

Education

High School diploma or GED

Job description

Job Summary

The

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.