Overnight Member Service Representative

Hunter Super Techs - TurnPoint; Oshkosh (WI); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401k benefits

Career advancement

Raises up to 3x/yr

Job summary

Planet Fitness in Oshkosh, WI is seeking an Overnight Closer (Customer Service Representative) to welcome members and guests with a friendly, helpful attitude and to ensure a smooth closing of the day’s shift, including bank deposits. This role emphasizes outstanding service, accurate sign-ins, and safe, clean club operations.

Responsibilities include greeting members, handling front desk tasks, processing sign-ups, tours, updating member accounts, responding to questions, and collaborating with

Qualifications

• Minimum customer service experience and a friendly, helpful attitude.
• Basic computer and front desk duties proficiency.
• Ability to stay organized, punctual and reliable.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks, answer phones and assist callers.
• Check members into the system and assist with new sign-ups and tours.
• Update member accounts and respond to questions professionally.
• Close the shift and prepare the next day's bank deposit.

Skills

Customer service

Computer skills

Communication

Reliability

Education

High School diploma/GED

Tools

POS system

Job description

Location

1971 S Koeller Street, Oshkosh, WI, 54902 At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:Complimentary Back Card MembershipCompany Facilitated TrainingAdvancement OpportunitiesRewards and Recognition Programs

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club.Close shift for that business day.Create a bank deposit for next day.

Qualifications/Requirements

Customer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability is a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.Continual talking in person or on the phone during shift.Ability to work 3rd shift (overnights).Must be able to occasionally lift up to 50 lbs.Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

Potential of up to three raises per yearGreat career advancement opportunities401k benefits based upon eligibility