Overnight Member Service Representative

Hunter Super Techs - TurnPoint; Neenah (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness in Neenah, WI is seeking an Overnight Closer (Customer Service Representative) to deliver a superior member experience and manage front desk duties, including check-ins, member updates, and tours for prospective members. You will close the day’s shift and prepare the next day’s deposit.

The role requires a customer-service background, basic computer skills, and a high school diploma or GED. You must be 18+ and available for 3rd shift; opportunities for advancement are offered.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.
• High School diploma/GED required.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members; show tours as needed.
• Close shift and prepare the next day's bank deposit; maintain club cleanliness.

Skills

Customer service

Attention to detail

Punctuality

Listening

Education

High School diploma or GED

Job description

Location: 697 S Green Bay Road, Neenah, WI, 54956

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

• Complimentary Back Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• 401k benefits based upon eligibility