Overnight Member Service Representative

Planet Fitness Cumming; Cumming (GA); On-site; USD 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company dedicated to promoting health and wellness! As an Overnight Closer, you'll create a positive experience for members while providing top-notch customer service. This role involves managing front desk operations, assisting with member inquiries, and ensuring the club's cleanliness. With opportunities for career advancement and a supportive team environment, this position is ideal for those passionate about fitness and helping others. If you're reliable, upbeat, and ready to make a difference, this could be the perfect fit for you!

Benefits

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Insurance benefits for full time staff

401k benefits based upon eligibility

Potential for raises up to three times a year

Qualifications

• Customer service background preferred with strong listening and empathy skills.
• Basic computer skills and a passion for fitness are essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities, including member check-ins and tours.
• Close shifts and create bank deposits accurately.

Skills

Customer Service Skills

Basic Computer Proficiency

Problem Solving

Positive Attitude

Education

High School diploma/GED equivalent

Job description

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team!

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Back Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

• Potential of up to three raises per year
• Great career advancement opportunities
• Insurance benefits for full time staff
• 401k benefits based upon eligibility