Overnight Member Service Rep

Planet Fitness - UT Pilzer Group; Salt Lake City (UT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Wellness resources

Company parties

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Planet Fitness seeks an Overnight Closer (Member Services Representative) to ensure a positive member experience and deliver high-quality customer service to members, prospects, and guests. You will also close the day’s shift and create the bank deposit accurately.

You will greet, check-in, sign-up and tour prospective members, while updating accounts and handling inquiries promptly and professionally.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service and professional interaction.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions.
• High School diploma or GED.
• Must be 18 years or older.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take tours for prospective members.
• Update member accounts.
• Respond to questions and escalate as needed.
• Maintain the club’s neatness and cleanliness.
• Close shift and prepare the next day’s bank deposit.

Skills

Customer service

Computer skills

Fitness mindset

Positive attitude

Punctuality

Diplomatic communication

Active listening

Education

High School Diploma or GED

Job description

Benefits

• Free uniforms
• Wellness resources
• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.