Overnight Member Experience Specialist

Fit Fusion, LLC; Schaumburg (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Fit Fusion, LLC in Schaumburg, Illinois is seeking a dedicated Overnight Member Services Representative. This role focuses on creating an engaging fitness environment and delivering exceptional customer service to gym members. Key responsibilities include managing the overnight cleaning shift, preparing the facility for the day, assisting with memberships, and ensuring member satisfaction. The ideal candidate possesses strong customer service skills, effective communication abilities, and is enthusiastic about fitness. A CPR/AED certification is required.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.

Skills

Customer service orientation

Effective communication

Ability to lift 50lb

Education

CPR/AED certification

Job description

Fit Fusion, LLC in Schaumburg, Illinois is seeking a dedicated Overnight Member Services Representative. This role focuses on creating an engaging fitness environment and delivering exceptional customer service to gym members. Key responsibilities include managing the overnight cleaning shift, preparing the facility for the day, assisting with memberships, and ensuring member satisfaction. The ideal candidate possesses strong customer service skills, effective communication abilities, and is enthusiastic about fitness. A CPR/AED certification is required.