Overnight Member Experience Lead

Charlotte Fitness, LLC; Nashville (TN); On-site; USD 18,000 - 19,000; Full time

Job summary

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is recruiting a friendly Member Service Representative to welcome members, check in guests, answer calls, and sign up new members at the Nashville club.

You will assist in overnight shifts, train staff, supervise front desk operations, coordinate with management, ensure safety and cleanliness, and handle administrative tasks such as deposits and reporting.

Qualifications

• Must be 18 years of age or older and have a high school diploma or GED.
• One year of customer service experience, preferably gym or retail.
• CPR certification preferred.
• Basic computer proficiency and ability to learn systems quickly.
• Strong communication, diplomacy and listening skills.

Responsibilities

• Greet members and guests, provide exceptional customer service and check-in.
• Answer phones and assist callers with questions; sign up new members.
• Log amenities, communicate updates or events to members.
• Oversee overnight staff and assist in training and supervision.
• Coordinate with management to resolve staff concerns and ensure safety.
• Maintain lobby, front desk and retail areas; oversee cleanliness.
• Complete administrative tasks: orders, deposits and reporting; inventory.

Skills

Customer service

CPR certification

Computer skills

Supervision

Communication

Scheduling

Teamwork

Flexibility

Problem solving

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is recruiting a friendly Member Service Representative to welcome members, check in guests, answer calls, and sign up new members at the Nashville club.

You will assist in overnight shifts, train staff, supervise front desk operations, coordinate with management, ensure safety and cleanliness, and handle administrative tasks such as deposits and reporting.