Overnight Member Experience & Front Desk Lead

Fit Fusion, LLC; Green Valley (AZ); On-site; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A fitness company in Green Valley, Arizona seeks an Overnight Member Services Representative to contribute to a fun fitness environment while delivering outstanding customer service. The role requires managing cleaning assignments, assisting with membership sales, and ensuring a welcoming atmosphere for members and guests. Candidates should have a strong customer service orientation and a minimum of one year’s experience in a service-oriented role. CPR/AED certification is essential and can be obtained post-hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges.
• Delivers on new member enrollment expectations.
• Checks in all members and guests.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests.
• Maintains a professional and courteous disposition.
• Maintains a clean and organized work area.
• Navigates all stations of the front desk area.
• Performs opening and closing checklist and duties.

Skills

Customer service orientation

Effective communication

Proficiency in reading and writing

Job description

A fitness company in Green Valley, Arizona seeks an Overnight Member Services Representative to contribute to a fun fitness environment while delivering outstanding customer service. The role requires managing cleaning assignments, assisting with membership sales, and ensuring a welcoming atmosphere for members and guests. Candidates should have a strong customer service orientation and a minimum of one year’s experience in a service-oriented role. CPR/AED certification is essential and can be obtained post-hire.