Overnight Manager - Front Office

Hilton Worldwide, Inc.; Elizabeth (NJ); On-site; USD 50,000 - 70,000; Full time

Job description

Job Description - Overnight Manager - Front Office (HOT0BMTS)

Job Description

Job Number:

HOT0BMTS

Work Location

Hilton Newark Airport, 1170 Spring Street, Elizabeth, NJ 07201

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's ongoing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Overnight Front Office Manager, you will oversee all aspects of front office operations to ensure excellent guest service and profitability. Your responsibilities include:

• Managing guest service, registration, room inventory, and availability;
• Monitoring and developing team performance through supervision, scheduling, counseling, and evaluations;
• Assessing service and satisfaction trends, addressing issues, and implementing improvements;
• Ensuring compliance with company standards;
• Greeting guests, responding to inquiries and issues promptly and courteously;
• Implementing up-selling techniques to promote hotel services and maximize revenue;
• Maintaining team knowledge of hotel offerings, policies, and local area;
• Completing audit procedures as needed;
• Recruiting, interviewing, and training team members.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We seek team members who embody our core values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now (urgency and discipline)

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What is it like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating exceptional experiences worldwide.