Assistant Front Office Manager

Doubletree by Hilton Colorado Springs; Colorado Springs (CO); On-site; USD 56,000 - 58,000; Full time

Job summary

Join a dynamic team at a leading hotel brand as an Assistant Front Office Manager. This role is essential in ensuring the smooth operation of the Front Desk, focusing on guest satisfaction and staff training. You will manage daily operations, solve problems, and lead a dedicated team. With a flexible schedule, you'll have the opportunity to work various shifts while contributing to a positive guest experience. If you have a passion for hospitality and strong leadership skills, this position offers a rewarding career path in a vibrant environment. Don't miss the chance to be part of a renowned hotel where your contributions truly matter.

Qualifications

• 2-4 years experience in the hotel industry, preferably in sales or front desk.
• Previous supervisory experience is recommended.

Responsibilities

• Oversee Front Office operations to maintain high standards and guest satisfaction.
• Train staff on hotel products, services, and policies.

Skills

Communication Skills

Leadership Abilities

Problem-Solving

Time Management

Customer Service

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

OnQ

Job description

Under limited supervision, the Assistant Front Office Manager works closely with the Front Office Manager to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Must be able to manage and problem-solve associate and guest issues while remaining professional at all times. The AFOM is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The AFOM usually works a regularly scheduled front desk shift and must be available to work any shift as needed. The AFOM should possess strong communication skills and demonstrate leadership abilities. This position requires a flexible schedule including mornings, evenings, and overnight to be covered.

Responsibilities:

1. Provides oversight of the Front Office operation to maintain high standards.
2. Evaluate the level of Guest satisfaction and monitor trends with a focus on continuous improvement.
3. Ensures that all guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
4. Maximizes room occupancy at best rates and uses up-selling techniques to promote hotel services and facilities.
5. Sets departmental objectives, work schedules, and procedures.
6. Monitors the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
7. Uses the correct procedures regarding the acceptance of currencies, credit cards, and cash in accordance with hotel credit policy.
8. Trains Team Members on up-to-date knowledge of hotel products, services, pricing, and policies as well as knowledge of the local area.
9. Maintains good communication and working relationships with all hotel departments.
10. Monitors and maintains staff levels to meet business needs. Maintains an active approach when recruiting, consistently reviewing applications, scheduling interviews, and ensuring coverage.
11. Manages staff performance issues in compliance with company policies and procedures.
12. Complies with hotel security, fire regulations, and all health and safety legislation.
13. Acts in accordance with policies and procedures when working with front-of-house equipment and property management systems.
14. Serves as Manager On Duty when scheduled.
15. Performs other duties as required within the scope of responsibility.

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

1. Associate's degree is required. Bachelor's degree preferred.
2. Must have a minimum of 2-4 years experience in the hotel industry - specifically sales or front desk.
3. Previous supervisory experience is recommended.
4. Ability to manage priorities and be able to adapt to meet the diverse needs of our guests.
5. License/Certification: A valid driver's license is required.
6. Language Skills: Ability to exercise excellent communication, organization, time management, and listening skills. Fluency in a second language is an advantage.
7. Computer Skills: Proficient in Microsoft Word and Excel. OnQ certification is a plus.
8. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

Compensation:
$56,650 - $58,000 yearly