Night Auditor

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Benefits

Winter Ski Pass to Stowe Mountainresrt

Summer Golf Membership to Stowe County

Complimentary stays at Hyatt hotels

Onsite Fitness Membership

Employee discounts at Spa & Restaurant

Job summary

Hyatt Hotels Corporation in Vermont is seeking a Night Auditor to provide friendly, efficient registration and information during the overnight shift. You will balance accounts, take reservations, and assist guests with questions while maintaining service standards.

Pay rate is $22.00 per hour, with benefits including health options and guest amenities. Prior hospitality experience and strong communication are valued as you support a seamless 24/7 operation.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.

Responsibilities

• Warmly greets guests.
• Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and proper payment is received.
• Thoroughly completes all guest transactions ensuring all bills are up-to-date and balanced. Performs overnight audit.
• Balances lodge accounts, credit card batches and interfaces on a nightly basis.
• Maintains an up-to-date working knowledge of all lodge and resort amenities as well as any special events.
• Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests.
• Maintains house bank and handles all checks and cash according to Resort policies and procedures.
• Follows set procedures on posting charges, credit cards, cashing checks, safe deposits, and refunds.
• Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.
• Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.
• Is able to communicate verbally and in writing in English.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

High school diploma or equivalent

College degree preferred

Job description

\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!
The Night Auditor is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors during the overnight shift. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

1. Warmly greets guests.

2. Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and proper payment is received.

3. Thoroughly completes all guest transactions ensuring all bills are up-to-date and balanced. Performs overnight audit.

4. Balances lodge accounts, credit card batches and interfaces on a nightly basis.

5. Maintains an up-to-date working knowledge of all lodge and resort amenities as well as any special events.

6. Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests.

7. Maintains house bank and handles all checks and cash according to Resort policies and procedures.

8. Follows set procedures on posting charges, credit cards, cashing checks, safe deposits, and refunds.

9. Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.

10. Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.

11. Is able to communicate verbally and in writing in English.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed):

• Health Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets

Pay Rate: $22.00 per hour.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.

We welcome you:

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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