Assistant Front Office Manager

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits after 30 days

Ski Pass at Stowe Mountain Resort

Golf Membership at Stowe Country Club

Hyatt stays worldwide

Onsite Fitness Membership

Employee discounts at Spa/Restaurants

401(k) Matching

Job summary

Hyatt Hotels at Spruce Peak in Stowe, Vermont, seeks an Assistant Front Office Manager to oversee daily Front Office operations and guest services.

You will lead pre-shift meetings, coordinate with Housekeeping and Engineering, and uphold Hyatt's service standards to ensure memorable guest experiences. This role requires hospitality leadership and a passion for teamwork in a mountain resort environment.

Join a team that values care, efficiency, and growth opportunities at a premier Vermont resort.

Qualifications

• Hospitality or guest service background required.
• Hospitality Management degree or diploma preferred.
• Minimum 2 years supervisory or management experience.
• Strong managerial and guest service track record.
• Ability to work under pressure and be flexible.

Responsibilities

• Support daily Front Office operations and cover for the Front Office Manager.
• Promote cross-departmental communication and collaboration.
• Inspire and recognize team contributions to improve guest service.
• Lead daily pre-shift meetings with guest service teams.
• Coordinate with Housekeeping and Engineering to prep rooms for check-in.
• Maintain knowledge of hotel services, rates, occupancy, and activities.
• Manage Front Office profitability and upsell to maximize revenue.
• Ensure end-of-shift procedures and checklists are completed.
• Protect guest confidentiality and data privacy.

Skills

Customer service

Team leadership

Communication skills

Hospitality

Education

Hospitality Management Degree or Diploma

Tools

Microsoft Word

Microsoft Excel

Property Management System

Job description

Summary

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It's fitting that we are located at the pinnacle of Vermont!

We are looking for an Assistant Front Office Manager to join our team at Spruce Peak. The Assistant Front Office Manager is responsible for the day-to-day operation of the Front Office for the Lodge at Spruce Peak. This includes ensuring that we are providing the highest levels of guest service and ensuring that standards are in place for all areas of Front Desk, Concierge, Telecommunications, including the Bell Valet team in the absence of a Guest Services Manager.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed):

• Paid Time Off
• Heath Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you'll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

ESSENTIAL FUNCTIONS:

• Support daily Front Office operations and ensure seamless functioning in the absence of the Front Office Manager.
• Promote effective cross-departmental communication and collaboration through regular face-to-face interaction.
• Inspire creativity, recognize contributions, and encourage innovation among team members.
• Lead daily pre-shift meetings to align high-impact guest service teams and ensure smooth guest experiences.
• Coordinate with Housekeeping and Engineering to prepare rooms for check-in and resolve guest-related maintenance issues efficiently.
• Maintain expert knowledge of hotel services, room types, rates, promotions, occupancy, and group activities to accurately address guest inquiries.
• Manage Front Office as a profitable unit and implement upselling strategies to maximize room revenue.
• Ensure end-of-shift procedures and checklists are completed accurately by Front Desk and Guest Services staff.
• Safeguard guest confidentiality and uphold data protection protocols.

Qualifications

• Hospitality or Guest service background is required.
• Hospitality Management Degree or Diploma is an asset.
• Minimum 2 years supervisory or management background required or the combination of related education and experience.
• Strong Managerial skills with a record of positive associate relations, team leadership abilities and a proven guest service record.
• Results-oriented with the ability to be flexible and work under pressure.
• Working Knowledge of Word, Excel, and Property Manager (will train Property Manager if not knowledgeable).
• Knowledge of SMS, ADP, and Hyatt Rewards is a plus.
• Must be able to:

Carry or lift items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds

Frequently stand and move about the facility

Frequently handle objects and equipment to maintain the facility

Frequently bend, stoop, and kneel

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.