Guest Relations Manager

Moxy Boston Downtown; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision/Life/Voluntary 보험

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunities

Job summary

Moxy Boston Downtown is seeking a Guest Relations Manager who leads our Guest Services TEAM to deliver memorable experiences and seamless hotel operations. You’ll set the standard for exceptional service and work alongside a dynamic team.

You’ll train, coach, and supervise the front desk, reservations, audit, and other guest services functions, while maintaining coordination with other departments. Availability for varied hours, including nights and holidays, is required.

Qualifications

• Front Office Manager experience in a branded hotel required.
• College degree or hospitality coursework preferred.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Experience with hotel platforms OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack.
• Fluency in English required; additional languages beneficial.
• Excellent verbal and written communication skills.
• High-energy, positive leadership style with the ability to motivate and influence others.
• Full availability required, including nights, weekends, and holidays.

Responsibilities

• Lead, train, coach, and support the Guest Services TEAM.
• Oversee daily front desk, reservations, audit, and guest service operations.
• Set the standard for exceptional guest service through hands-on leadership.
• Communicate and coordinate effectively with TEAM members and other hotel departments.
• Work collaboratively as a TEAM contributor while also managing responsibilities independently.
• Help drive outstanding guest and TEAM member satisfaction throughout the hotel.
• Manage multiple priorities while completing quality work within deadlines, with or without direct supervision.

Skills

Front Office Manager experience

Leadership

Customer service

Microsoft Office

Verbal & written communication

Education

Hospitality-related degree or coursework

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us:
Our TEAM culture motivates and encourages every team member to achieveMORE in daily life and grow their career with a company that truly values them. Our goal is for you to discover new reasons to love what you do each day!

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you a passionate hospitality leader who thrives on creating memorable guest experiences? Do you bring positive energy, strong leadership, and a genuine commitment to exceptional service? If so, we want you on our TEAM!

As ourGuest Relations Manager, you will lead and support our dynamic Guest Services TEAM while helping create a welcoming, seamless, and memorable experience for every guest. Working alongside the team each day, you will set the standard for exceptional service while supporting the overall success of hotel operations.

TEAM Benefits

• 401(k)
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunities

Full-time positions are benefits eligible, including time off, travel discounts, medical coverage, and additional insurance options.

Travel Discounts

With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, at select locations, F&B discounts. Get away to relax, visit family, or see the world!

What You’ll Do

AsGuest Relations Manager, you will oversee the training, coaching, and daily operations of the hotel's guest services functions, including thefront desk, reservations, audit, and overall guest services.

You’ll work side-by-side with the TEAM to ensure smooth daily operations while setting the tone for an outstanding guest experience. Through hands-on leadership, you’ll demonstrate what exceptional hospitality looks like and inspire your TEAM to deliver the same level of service.

In this role, you will:

• Lead, train, coach, and support the Guest Services TEAM
• Oversee daily front desk, reservations, audit, and guest service operations
• Set the standard for exceptional guest service through hands-on leadership
• Communicate and coordinate effectively with TEAM members and other hotel departments
• Work collaboratively as a TEAM contributor while also managing responsibilities independently
• Help drive outstanding guest and TEAM member satisfaction throughout the hotel
• Manage multiple priorities while completing quality work within established deadlines, with or without direct supervision

What We’re Looking For

• 2+ years of previousFront Office Manager experience in a branded hotel environment
• College degree or coursework in a hospitality-related field preferred
• Strong knowledge of Microsoft Office, including Word, Excel, and PowerPoint
• Experience with hotel-specific platforms such asOnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack
• Fluency in English required; additional languages preferred, with Spanish language skills considered beneficial
• Excellent verbal and written communication skills
• High-energy, positive leadership style with the ability to motivate and influence others
• Strong leadership and people-management skills
• Superior interpersonal and customer service skills
• Reliable, organized, and able to multitask effectively in a fast-paced environment
• Ability to perform well under pressure
• Full availability required, including the ability to work varied hours, nights, weekends, and holidays

Compensation

$70,000–$75,000 annually, depending on experience

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required Employment Eligibility Verification Form (Form I-9) upon hire.

Source: Hospitality Online