Overnight Luxury Concierge - Part-Time

WRMC, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Worth Ross Management Company (WRMC) seeks a polished Concierge for our luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, manage building access, and provide discreet, high-touch service to residents.

The role emphasizes privacy, professionalism, and the ability to coordinate requests while maintaining confidentiality; weekend availability and a hospitality mindset are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.
• Strong customer service and hospitality knowledge.
• Excellent communication and interpersonal skills.
• Ability to multitask with high attention to detail.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy.
• Respond to resident concerns and emergencies, escalating when needed.
• Log daily activity, packages, and deliveries in BuildingLink.
• Contribute ideas to enhance services and improve resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Communication

Attention to detail

Discretion

Multitasking

Education

High school diploma

Tools

Email

Property management systems

Job description

Worth Ross Management Company (WRMC) seeks a polished Concierge for our luxury multifamily community in Downtown Austin. You will greet residents, guests, and vendors, manage building access, and provide discreet, high-touch service to residents.

The role emphasizes privacy, professionalism, and the ability to coordinate requests while maintaining confidentiality; weekend availability and a hospitality mindset are essential.