Overnight Luxury Concierge – 5-Star Guest Experience

The Ivy Hotel; Baltimore (MD); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Paid Vacation

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Retirement Plan

Zusammenfassung

The Ivy Hotel in Baltimore, Maryland, seeks a professional Concierge to deliver exceptional guest service and assist with reservations, arrivals, and inquiries. The role requires strong communication skills, multitasking ability, and a friendly, guest-centric approach. Prior hotel experience and Opera Cloud familiarity are assets.

Monday–Sunday shifts; weekend availability is required. The Ivy Hotel offers a luxury experience with comprehensive benefits and opportunities to grow within a

Qualifikationen

• Proven customer service experience, preferably in hospitality.
• Excellent computer and communication skills in English.
• Detail-oriented and service-focused, able to multitask and sell hotel services.

Aufgaben

• Ensure concierge desk coverage and guest reception at all times.
• Assist guests with check-in and check-out and luggage handling.
• Manage guest requests via phone, email, or in person with professionalism.
• Coordinate with departments to fulfill guest preferences and maintain service standards.
• Record guest feedback and follow up to resolve issues and improve satisfaction.

Kenntnisse

Customer service

English proficiency

Hospitality

Ausbildung

Associate Degree or higher

Tools

Opera Cloud

Jobbeschreibung

The Ivy Hotel in Baltimore, Maryland, seeks a professional Concierge to deliver exceptional guest service and assist with reservations, arrivals, and inquiries. The role requires strong communication skills, multitasking ability, and a friendly, guest-centric approach. Prior hotel experience and Opera Cloud familiarity are assets.

Monday–Sunday shifts; weekend availability is required. The Ivy Hotel offers a luxury experience with comprehensive benefits and opportunities to grow within a