Overnight Loss Prevention Officer

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Omni Homestead Resort & Spa in Virginia seeks a dedicated security team member to safeguard guests and colleagues, enforce hotel policies, and document all assignments for the Director of Loss Prevention.

Responsibilities include patrolling the property, responding to calls, investigating incidents, assisting guests and staff, monitoring access, and supporting emergency procedures while maintaining confidentiality and a professional demeanor.

Qualifications

• Able to stand and walk for up to 8 hours per shift.
• Available for overnight shifts.
• Effective communication by telephone, email, radio and reporting.
• Basic computer knowledge.
• Must be able to reach various areas of the hotel/resort quickly.
• First Aid/CPR Certification is preferred.
• Remain calm and professional during stressful situations.
• Valid driver’s license with a clean driving record.
• Flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol property to protect guests, staff and assets.
• Respond to house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow up on investigations of crimes against property or persons.
• Assist sick/injured guests or associates with documentation and witness statements.
• Investigate, write incident reports, and monitor investigations for timely completion.
• Maintain records including camera monitoring, shift logs, and access control.
• Distribute visitor badges and monitor visitor access.
• Escort special guests requiring privacy when entering/exiting the property.
• Monitor alarm systems, doors, and service areas; assist in emergencies.
• Maintain confidentiality and professional conduct at all times.

Skills

Communication skills

Stamina

Attention to detail

Adaptability

Basic computer skills

Safe driving

Education

First Aid/CPR Certification (preferred)

Job description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in

Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview

This team member willensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report and correct any unsafe conditions while patrolling hotel property.
• Maintain professional attitude and appearance.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for Overnight shifts
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have valid driver's license in with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.