Overnight Loss Prevention Officer

Clear Destination Inc.; Virginia, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Clear Destination Inc. in the United States is seeking a dedicated security team member to patrol resort hotel premises, protect guests and staff, and enforce hotel policies. You will document incidents, assist with emergencies, and maintain accurate records during your shift.

The role requires standing and walking up to 8 hours, overnight availability, strong communication via phone, email, and radio, basic computer skills, and a valid driver's license. CPR/First Aid is preferred.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for Overnight shifts.
• Must communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort quickly.
• First Aid/CPR Certification is preferred.
• Must remain calm and professional during stressful situations.
• Must have valid driver's license with good driving record.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow-up investigations of crimes against property and persons.
• Assist sick or injured guests or staff and complete documentation.
• Record and report unsafe conditions and maintain incident logs.
• Monitor visitor access and distribute badges as needed.
• Escort special guests requiring privacy through secure hotel areas.
• Coordinate with management in emergencies and lead guests and associates to safety.
• Maintain confidentiality in sensitive guest or employee matters.

Skills

Communication

Overnight shifts

First Aid/ CPR

Patrol security

Driver's license

Basic computer skills

Job description

Overview:

This team member willensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.

• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.

• Initiate and follow-up with all investigations of crimes committed against property and persons.

• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.

• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.

• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.

• Monitor/distribute visitor and vender access to the property by distributing visitor badges.

• Perform frequent bag checks for associates leaving the property.

• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.

• Maintain confidentiality when dealing with sensitive guest or associate issues.

• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.

• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

• Record, report and correct any unsafe conditions while patrolling hotel property.

• Maintain professional attitude and appearance.

Qualifications:

• Must be able to stand and walk for up to 8 hours per shift.

• Available for Overnight shifts

• Must be able to communicate effectively by telephone, email, radio and reporting.

• Must have basic computer knowledge.

• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.

• First Aid/CPR Certification is preferred.

• Must be able to remain calm and professional during stressful situations.

• Must have valid driver's license in with a driving record in good standing.

• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.