Overnight Loss Prevention Officer | Security | FT

Omni Hotels & Resorts; Austin (TX); In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Omni Barton Creek Resort & Spa, located in the Texas Hill Country near Austin, is seeking an Overnight Loss Prevention Officer to protect guests, associates and property while enforcing hotel policies and documenting incidents. This role supports a safe, tranquil stay and requires vigilance, discretion, and strong communication skills.

The position involves overnight shifts, weekend and holiday work, and collaboration with hotel leadership to maintain the highest standards of security and guest

Competenze

• Must be able to stand and walk for entire shift.
• First Aid/CPR certification is preferred.
• Must communicate effectively by telephone, email, radio and reporting.

Mansioni

• Observe and report on all assignments.
• Record and report unsafe conditions while patrolling hotel property.
• Ensure protection and preservation of hotel, guest, and employee property.
• Maintain professional attitude and appearance.
• Patrol property to ensure safety of guests and employees and protect assets.
• Assist guests and associates with safety, security and hotel operations.
• Initiate and follow-up investigations of crimes against property and persons.
• Assist supervisor in checking alarm systems and monitoring safety procedures.

Conoscenze

Loss Prevention

Overnight shift

Communication skills

Descrizione del lavoro

Omni Barton Creek Resort & Spa

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.

Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.

From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.

Overnight Loss Prevention Officer

Overview

The Overnight Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities

• To observe and report on all assignments
• Able to keep accurate records and communicate using radio equipment.
• Record and report any unsafe conditions while patrolling hotel property.
• To ensure protection and preservation of hotel, guest, and employee property.
• Maintain professional attitude and appearance.
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Other duties as assigned.

Qualifications

• Previous experience as aLoss PreventionOfficer is strongly preferred.
• Must be able to stand and walk for entire shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to stand & walk for up to 4 hours in length.
• Must be able to bend, stoop, squat and stretch to daily task
• Must be able to lift items weighing in excess of 15 lbs. routinely.
• Must be able to push and pull carts and equipment weighing up to 250 lbs
• Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work overnight shifts, weekends and holidays
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.