Overnight Logistics & Customer Ops Manager

Active Aero Charter, LLC; Belleville (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) and employer matching

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Tuition Reimbursement

Employee Wellness Program

Job summary

Ascent Global Logistics in Belleville, MI seeks a Customer Operations Manager to lead a shift-focused team in ensuring real-time coordination and top-tier service for every shipment.

This third shift (Sunday–Thursday) 11:30 PM–7:30 AM demands strong leadership, multitasking, and proactive problem-solving to meet time-sensitive goals while collaborating with multiple departments to improve delivery assurance and customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 4 years of expedited logistics experience required.
• Strong computer skills in MS Word, Outlook and Excel.
• Geography knowledge of US states and Canadian provinces; ability to identify major cities.

Responsibilities

• Supervise a team providing timely real-time coordination for shipments.
• Coordinate employee work schedules and PTO to ensure coverage.
• Review KPIs and drive performance improvements.
• Oversee Delivery Assurance Management processes and drive consistency across shifts.
• Collaborate with other departments to resolve issues and improve procedures.
• Participate in continuous improvement initiatives and escalate as needed.

Skills

Multitasking

Leadership

Communication

Time management

Problem solving

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Windows

Word

Outlook

Excel

Job description

Ascent Global Logistics in Belleville, MI seeks a Customer Operations Manager to lead a shift-focused team in ensuring real-time coordination and top-tier service for every shipment.

This third shift (Sunday–Thursday) 11:30 PM–7:30 AM demands strong leadership, multitasking, and proactive problem-solving to meet time-sensitive goals while collaborating with multiple departments to improve delivery assurance and customer satisfaction.