Night Shift Customer Operations Manager

Ascent On-Demand

Belleville (MI)

On-site

USD 70,000 - 90,000

Full time

6 days ago

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Job summary

Ascent Global Logistics, headquartered in Belleville, Michigan, is seeking a Customer Operations Manager for a third shift (Sunday-Thursday, 11:30 PM–7:30 AM). You will supervise a team ensuring real-time coordination and exceptional service on every shipment, with a focus on timely communication and cross-department collaboration.

The role requires a Bachelor's degree or equivalent experience and 4 years in expedited logistics, plus strong MS Office skills.

Qualifications

Bachelor's degree from four-year college or university or equivalent combination of education and experience.
4 years of expedited logistics experience required.
Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred.
Basic geography knowledge preferred; understand locations of US States and Canadian Provinces.

Responsibilities

The Customer Operations Manager supervises a team that provides timely communication with real time coordination to ensure we exceed customer expectations on every shipment.
The Manager is efficient at multi-tasking, delegating assignments, and demonstrating excellent customer service and leadership qualities.
Support team members in making sound business decisions to ensure on-time delivery and coverage of all shipments.
Coordinate employee work schedules and PTO to ensure coverage and manage department needs with Human Capital as needed.
Review KPIs and take action to drive performance improvements where metrics are below plan.