Overnight IT Support Specialist (Remote & Multi-Site)

Mr.-Greens-Produce-1; Town of Florida (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Vision

Dental

PTO

401K

Holiday pay

Job summary

Mr. Greens IT Support Specialist serves as the primary contact for employee technology support across multiple locations, handling end-user devices, Microsoft 365, user accounts, printers, VPN and network connectivity during evening hours, owning requests from first contact to resolution.

Responsibilities include Windows 10/11 and macOS troubleshooting, onboarding/offboarding, device deployment, asset management, documentation, and escalation with clear communication.

Qualifications

• 1–3 years in IT support or equivalent experience.
• Experience with Windows 10/11 and macOS support.
• Strong knowledge of Microsoft 365 apps and SharePoint.
• Experience with Active Directory or Entra ID environments.
• Familiarity with basic networking (DNS, DHCP, VPN).
• Experience with IT ticketing/ITSM platforms.
• Ability to communicate clearly with non-technical users.

Responsibilities

• Serve as primary IT contact via Jira, phone, email, and chat.
• Troubleshoot endpoints and network connectivity.
• Support onboarding/offboarding and device deployment.
• Maintain asset records and documentation.
• Escalate complex issues with detailed diagnostics.

Skills

Windows troubleshooting

macOS support

Microsoft 365 administration

Active Directory / Entra ID

Networking basics

ITSM / Jira Service Management

Printer and peripherals

Customer service

Documentation skills

Education

CompTIA A+ / Network+ / Microsoft / Apple certifications

Tools

Jira Service Management

Apple Business Manager

Intune / NinjaOne / Jamf

CrowdStrike (endpoint security)

Job description

Mr. Greens IT Support Specialist serves as the primary contact for employee technology support across multiple locations, handling end-user devices, Microsoft 365, user accounts, printers, VPN and network connectivity during evening hours, owning requests from first contact to resolution.

Responsibilities include Windows 10/11 and macOS troubleshooting, onboarding/offboarding, device deployment, asset management, documentation, and escalation with clear communication.