Overnight IT Support Specialist (3rd Shift)

Ledgent Technology; Vancouver (WA); On-site; USD 36,000 - 39,000; Full time

Job summary

Ledgent Technology is seeking an IT Support Specialist to provide overnight technical support for end users in a fast-paced environment. You will be the first point of contact for IT issues, supporting hardware, software, mobile devices, printers, and user accounts.

The ideal candidate has 1+ year of IT support experience, strong customer service skills, and the ability to work independently during night shifts.

Qualifications

• 1+ year IT support or help desk experience.
• Experience troubleshooting Windows OS, hardware, software, and peripherals.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple tasks and work independently during overnight shifts.
• Familiarity with ticketing systems.
• Basic networking concepts and user account administration.

Responsibilities

• Serve as the front-line IT support for end users.
• Troubleshoot hardware, software, and OS issues.
• Triage, document, and escalate incidents via the IT ticketing system.
• Provide remote and in-person support as needed.
• Create and maintain technical documentation and knowledge articles.
• Support deployments, upgrades, and IT initiatives.

Skills

Customer service

Communication

Problem solving

Independent overnight work

Ticketing systems

Education

CompTIA A+ or Network+ (preferred)

Tools

Ticketing systems

Remote support tools

Microsoft 365

Active Directory

Job description

Ledgent Technology is seeking an IT Support Specialist to provide overnight technical support for end users in a fast-paced environment. You will be the first point of contact for IT issues, supporting hardware, software, mobile devices, printers, and user accounts.

The ideal candidate has 1+ year of IT support experience, strong customer service skills, and the ability to work independently during night shifts.