Radiology Application Support Analyst II

Radiology Partners Inc; United States; Remote; USD 77,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

Flexible remote schedules

Generous PTO

Job summary

Radiology Partners is seeking an IT professional to support outpatient applications (PACS, RIS, 3D imaging, mammo tracking, online scheduling) across multiple markets. You will participate in upgrades, migrations and ongoing maintenance of clinical systems.

The role involves troubleshooting incidents via ServiceNow, developing test plans, and collaborating with regional IT Directors to ensure radiologists' needs are met in a fast-paced, patient‑care focused environment.

Qualifications

• 2-3+ years in clinical application support/implementation in radiology preferred
• Familiarity with PACS, HL7, RIS, and voice recognition systems preferred
• Experience with incident, problem and service requests management
• Experience with ticketing/service desk systems; ServiceNow a plus

Responsibilities

• Support the full lifecycle of outpatient applications across multiple markets (PACS, RIS, 3D imaging, mammo tracking, online scheduling)
• Assist implementation teams with outpatient application upgrades and migrations
• Provide accurate maintenance and support for specified systems with defined SLAs
• Troubleshoot incidents and service requests via ServiceNow and meet quality metrics
• Develop outpatient application test plans and ensure documentation is up to date
• Collaborate with Regional IT Directors and enterprise teams to fulfill radiologist needs

Skills

PACS

HL7

RIS

Radiology workflows

Incident management

ServiceNow experience

Education

Bachelor’s degree in Health Information Systems

Tools

ServiceNow

PACS

HL7

RIS

Job description

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY

• Support the full lifecycle of Outpatient applications in multiple markets, which include PACS, Radiology Information System (RIS), 3D imaging, mammo tracking, online scheduling and other applications as required.
• Support implementation teams with outpatient application upgrades, migrations and other projects as assigned.
• Provide accurate and timely maintenance and support services for specified systems
• Troubleshoots incidents and service requests via ServiceNow; Maintain defined troubleshooting SLAs and quality measures
• Develops outpatient application test plans, participates in testing and ensures technical documentation is accurate and updated.
• Collaborate with Regional Outpatient IT Directors, Enterprise support and other IT teams to ensure the needs of radiologists are met.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bachelor’s degree in Health Information Systems or a related discipline, work experience in IT; or the equivalent in education and information technology work experience preferred
• 2-3+ years of clinical application application support/implementation role; radiology experience highly preferred.
• Knowledge with PACS, HL7, RIS, voice recognition systems and radiology workflows preferred.
• Strong experience with incident, problem and request management.
• Working with a ticket management/service desk system; plus for ServiceNow experience

WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

COMPENSATION

The salary range for this position is $77,000.00 - $85,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice:

When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email [e-mail] to notify our team.

For More Information:

Job Link for Job Description

At RP, our subspecialties work together across our vast network to enhance patient care.