Service Center Analyst

Radiology Partners; United States; Remote; USD 29,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Career growth

Flexible remote

Generous PTO

Great Place to Work

Job summary

Radiology Partners is seeking an IT Support Specialist to provide advanced helpdesk support for clinical and administrative users, ensuring high availability of radiology systems and timely resolution of hardware, software, network and radiology workflow issues.

You will triage incidents, collaborate with cross-functional IT teams, support operations during planned or unplanned downtime, and document resolutions in ServiceNow while helping to improve processes and knowledge sharing across the

Qualifications

• Bachelor's degree in CS or related field, or equivalent experience.
• Minimum 5+ years in healthcare IT involving hardware and network support.
• Experience supporting voice dictation systems (PowerScribe or Fluency) and radiology workflows.
• Strong problem-solving, communication, and customer service skills.

Responsibilities

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to knowledge base.

Skills

Healthcare IT experience

Voice dictation systems

DICOM workflow knowledge

HIS/RIS/PACS knowledge

Customer service

Education

Bachelor's degree in Computer Science or related field

Job description

Job Description:

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:

• Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.
• Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.
• Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.
• Support operations during planned and unplanned downtime, following established downtime procedures.
• Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.
• 5+ years of experience in healthcare IT, including hardware and network support preferred.
• Experience supporting voice dictation systems such as PowerScribe or Fluency.
• Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.
• Strong critical thinking, problem-solving, and customer service skills.

Why Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

COMPENSATION:

The hourly range for this position is $24.78 - $25.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

Pay Transparency:

$20.48 - $30.72

Radiology Partners Overview:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environmentwhereeveryone hasequal access and equitable resources to reach their fullpotential.We are united by our Mission to Transform Radiology and in turn have animportantimpacton the patients we serve and the healthcare systemoverall.We hold that diversity as a key source of strength from which we will build apracticeculturethat is inclusive for all.Our goal is to empower and engage the voice of every teammate topromoteawareness,compassion, and a healthy respect for differences.

Radiology Partners participates in[E-verify]https://urldefense.com/v3/ https:/www.e-verify.gov/about-e-verify ;!!JaxrFA0aDbS6wLZB7A!vEd9epHvuj6MdirZQRvXHDpzQlNythznD5cZL5l1N14Kwz_24m5x_kVNh4L-rdZPNdeizqXpy9h6mJK1GI9V-RHQ8Eg$.

Radiology Partners participates in E-verify.