Tier 2 IT Support Technician — Complex Problems & Growth

Internetwork Expert; Bakersfield (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

401K Plan with 4% matching pay

Health, Dental, and Vision

Vacation Time

Paid Sick Time

Performance Bonuses

Training & Development

Team Events

Equipment and Tools Provided

Job summary

Grapevine MSP is seeking a Support Technician II (Tier 2) in Bakersfield, CA to act as a key escalation point beyond ticket resolution. You will troubleshoot complex hardware, software, and connectivity issues, monitor client IT systems, and collaborate with a skilled engineering team to deliver proactive IT services.

Ideal candidates bring Tier 2 desktop support experience, strong Windows OS and Office 365 knowledge, AD, networking basics, and customer-focused communication.

Qualifications

• Experience in a desktop support or help desk Tier 2 role.
• Strong knowledge of Windows OS across workstation versions.
• Proficiency with Office 365 and Microsoft Office Suite.
• Experience with Active Directory and user account management.
• Solid networking fundamentals - LAN/WAN, connectivity troubleshooting.
• Familiarity with remote support tools and common office hardware.
• Knowledge of antivirus, firewalls, and endpoint security best practices.
• Basic macOS comfort.
• Clear communicator with strong customer service skills.

Responsibilities

• Serve as escalation point for complex hardware, software, and connectivity issues.
• Monitor and maintain client IT systems, networks, and applications.
• Log incidents, perform root cause analysis, and implement fixes to prevent recurrence.
• Run scheduled maintenance: backups, patches, and updates.
• Document procedures, incidents, and resolutions accurately.
• Enforce IT security policies and flag vulnerabilities.
• Train end users on systems, applications, and IT policies.
• Collaborate with the broader team for seamless handoffs and communication.

Skills

Windows OS

Office 365

Active Directory

Networking fundamentals

Remote support tools

Endpoint security basics

macOS familiarity

Customer service

Documentation

Job description

Grapevine MSP is seeking a Support Technician II (Tier 2) in Bakersfield, CA to act as a key escalation point beyond ticket resolution. You will troubleshoot complex hardware, software, and connectivity issues, monitor client IT systems, and collaborate with a skilled engineering team to deliver proactive IT services.

Ideal candidates bring Tier 2 desktop support experience, strong Windows OS and Office 365 knowledge, AD, networking basics, and customer-focused communication.