Onsite Night-Shift Help Desk Technician (Tier 1)

Mavensoft Technologies, LLC; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Metro ITS is seeking a motivated Help Desk Technician to join our 24x7x365 Tier 1 team in Nashville, TN onsite. This nine-month assignment runs 12-hour night shifts (6:00 PM – 6:00 AM) with a 4-on/3-off rotation, focusing on first-line technical support and customer service.

You will handle Windows, Microsoft 365, Outlook, password and access management, and hardware issues, documenting steps and escalating where needed to higher-level teams.

Qualifications

• Help desk experience preferred but not required.
• Strong problem-solving and communication skills.
• Familiarity with Windows OS, Microsoft 365, and Outlook.

Responsibilities

• Provide Tier 1 technical support through phone, email, and service portals.
• Serve as the first point of contact for employees with technical issues.
• Troubleshoot and resolve hardware, software, and app issues.
• Support Windows OS, Microsoft 365, Outlook, accounts, passwords, printers, and connectivity.
• Document interactions, steps, and resolutions in the service system.
• Escalate complex issues to higher-level teams with clear details.

Skills

Tier 1 Help Desk

Windows support

Microsoft 365

Outlook

Password management

Hardware troubleshooting

Printer troubleshooting

Network troubleshooting

Ticket management

Customer service

Documentation

Job description

Metro ITS is seeking a motivated Help Desk Technician to join our 24x7x365 Tier 1 team in Nashville, TN onsite. This nine-month assignment runs 12-hour night shifts (6:00 PM – 6:00 AM) with a 4-on/3-off rotation, focusing on first-line technical support and customer service.

You will handle Windows, Microsoft 365, Outlook, password and access management, and hardware issues, documenting steps and escalating where needed to higher-level teams.