Overnight IT Help Desk Analyst - First-Line Support

Personalization Mall; Medford (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

1-800-FLOWERS.COM, Inc. is seeking a Junior Service Desk Analyst to join our Information Technology team.

You will provide first-level technical support, troubleshoot hardware/software issues, manage support tickets, and collaborate with the IT team to ensure smooth operations across the organization. This role requires adapting to a fixed overnight schedule, including weekends, with duties spanning Microsoft 365 administration, remote support, and ongoing process improvements.

Qualifications

• Associate degree in Information Technology or related field, or equivalent experience.
• 1 year of IT support or Help Desk experience preferred but not required.
• Basic understanding of computer hardware, software, Windows OS, and network troubleshooting.
• Familiarity with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong communication and customer service skills; ability to manage multiple requests.
• Willingness to work overnight schedule including weekends.

Responsibilities

• Provide friendly, professional IT support to employees across the organization.
• Answer inbound IT support calls and document issues for first-call resolution.
• Create, track, and manage support tickets and pre-approved work orders.
• Troubleshoot hardware, software, network, and application issues.
• Assist with Microsoft 365 account management (creation, changes, password resets).
• Provide remote support using tools like LogMeIn and monitor enterprise systems.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Education

Associate degree in IT or related field

Equivalent experience

Tools

BMC Helix

LogMeIn

Microsoft 365

Job description

1-800-FLOWERS.COM, Inc. is seeking a Junior Service Desk Analyst to join our Information Technology team.

You will provide first-level technical support, troubleshoot hardware/software issues, manage support tickets, and collaborate with the IT team to ensure smooth operations across the organization. This role requires adapting to a fixed overnight schedule, including weekends, with duties spanning Microsoft 365 administration, remote support, and ongoing process improvements.