Overnight IT Help Desk Analyst — First-Line Support

Harry & David; Medford (OR); On-site; USD 42,000 - 66,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a motivated Junior Service Desk Analyst to join our IT team. You will provide first-level IT support, troubleshoot hardware and software, manage tickets, and collaborate with the team to keep systems running smoothly.

This role requires an overnight schedule, including weekends, with shift hours from 11:30 PM to 8:00 AM. Relevant IT background and strong communication are essential for success.

Qualifications

• Associates degree in IT or related field or equivalent experience.
• 1 year of IT support or Help Desk experience preferred but not required.
• Basic understanding of computer hardware, software, Windows OS, and networks.
• Familiarity with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong communication and problem-solving abilities.
• Ability to manage multiple requests in a fast-paced environment.
• Willingness to work the overnight schedule including weekends.
• Comfort with phone-based technical support for extended periods.

Responsibilities

• Provide friendly, professional IT support to employees.
• Answer calls, document issues, and aim for first-call resolution using Microsoft Dynamics.
• Create and manage support tickets and pre-approved work orders in BMC Helix.
• Troubleshoot basic hardware, software, network, and application issues.
• Assist with Microsoft 365 account management and password resets.
• Provide remote support using tools like LogMeIn.
• Monitor enterprise systems and escalate issues as needed.
• Document incidents and contribute to knowledge base articles.
• Support daily IT operations and smooth shift transitions.
• Adhere to IT security policies and SLAs.

Skills

IT support

Help Desk

Customer service

Problem solving

Communication

Overnight shifts

Education

Associate degree in IT

Tools

BMC Helix

Remedy

LogMeIn

Microsoft Dynamics

Office 365

Job description

1-800-FLOWERS.COM, INC is seeking a motivated Junior Service Desk Analyst to join our IT team. You will provide first-level IT support, troubleshoot hardware and software, manage tickets, and collaborate with the team to keep systems running smoothly.

This role requires an overnight schedule, including weekends, with shift hours from 11:30 PM to 8:00 AM. Relevant IT background and strong communication are essential for success.