Night-Shift IT Support Desk Analyst

FLOWERS.com Inc.; Medford (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

1-800-FLOWERS.COM, Inc. is seeking a motivated Junior Service Desk Analyst to join our Information Technology team. The role provides first-level IT support across the organization, troubleshooting hardware/software, managing tickets, and ensuring smooth system operations.

The position requires an overnight schedule including weekends, with workdays and shift hours clearly defined. Candidates should have an IT-related degree or equivalent experience and strong communication skills to deliver

Qualifications

• Associate degree in Information Technology or related field, or equivalent experience.
• 1 year of IT support, Help Desk, or related technical experience preferred but not required.
• Basic understanding of computer hardware, software, Windows O.S., and network troubleshooting.
• Familiarity with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple support requests with attention to detail.
• Comfortable providing phone-based technical support for extended periods.
• Willingness to learn new technologies and develop technical skills.
• Ability to work the overnight schedule including weekends.

Responsibilities

• Provide friendly, professional, and timely technical support to employees.
• Answer incoming IT support calls, document issues, and work toward first-call resolution using Microsoft Dynamics.
• Create, track, and manage support tickets and pre-approved work orders through BMC Helix.
• Troubleshoot hardware, software, network, and application issues.
• Assist with Microsoft 365 account management including password resets and troubleshooting.
• Provide remote technical assistance using tools like LogMeIn.
• Monitor enterprise systems, alerts, and scheduled jobs; escalate issues as needed.
• Document incidents and updates during outages; communicate with affected employees.
• Escalate complex issues to senior team members; ensure timely follow-up.
• Maintain accurate technical documentation and contribute to knowledge base articles.
• Collaborate with IT team to support daily operations and shift transitions.
• Follow IT security policies and SLAs; participate in meetings and training.
• Perform additional duties as assigned.

Skills

Customer service

Problem solving

Communication

Multitasking

Team collaboration

Education

Associate degree in IT

Tools

BMC Helix

Remedy

LogMeIn

Microsoft 365 administration

Job description

1-800-FLOWERS.COM, Inc. is seeking a motivated Junior Service Desk Analyst to join our Information Technology team. The role provides first-level IT support across the organization, troubleshooting hardware/software, managing tickets, and ensuring smooth system operations.

The position requires an overnight schedule including weekends, with workdays and shift hours clearly defined. Candidates should have an IT-related degree or equivalent experience and strong communication skills to deliver