Overnight IPOC Specialist | TS/SCI Cleared IT Support

Fulcrum Vets, LLC; Springfield (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading veteran services provider is looking for an IPOC Specialist to deliver exceptional customer service support overnight. The role involves assisting clients with technical issues related to VTC and telecommunications services. Candidates should have a relevant degree and several years of experience, or equivalent work experience. Proficiency in Microsoft Office and operational experience with ServiceNow are essential. The ideal candidate will exhibit excellent problem-solving skills and a friendly attitude.

Qualifications

• Bachelor's degree and 4+ years of relevant experience OR Associate degree and 6+ years OR High school diploma and 8+ years.
• Operational experience with ServiceNow.
• TS/SCI clearance required.

Responsibilities

• Provide daily status reports and graphical reporting aids.
• Assist in providing technical support and problem resolution.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service skills

Problem-solving skills

Communication skills

Technical assistance knowledge

Microsoft Office proficiency

Education

Bachelor's degree or Associate degree or High school diploma with experience

Tools

ServiceNow

Job description

A leading veteran services provider is looking for an IPOC Specialist to deliver exceptional customer service support overnight. The role involves assisting clients with technical issues related to VTC and telecommunications services. Candidates should have a relevant degree and several years of experience, or equivalent work experience. Proficiency in Microsoft Office and operational experience with ServiceNow are essential. The ideal candidate will exhibit excellent problem-solving skills and a friendly attitude.