Overnight Hotline Case Manager

Unity-House-of-Tro; City of Troy (NY); On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

13 paid days off in your first year

56 hours of NYS Sick Leave

12 paid holidays

2 floating holidays

Major medical leave

Medical/dental/vision/life insurance

403b contributions after one year

Gym, tuition and cell phone discounts

50% reduction in childcare tuition atA

Job summary

Unity House of Troy is seeking a compassionate Overnight Hotline Case Manager to support survivors of domestic violence during overnight hours in our shelter.

This part-time, hourly role requires a high school diploma, crisis intervention skills, trauma-informed care, and the ability to work independently while maintaining confidentiality. Bilingual Spanish-speaking candidates are strongly encouraged to apply.

Qualifications

• High School diploma or GED is required.
• Associate degree in Human Services or a related field is preferred.
• Knowledge of trauma-informed care, crisis intervention, and victim advocacy is preferred.
• Strong interpersonal, communication, and de-escalation skills are required.
• Ability to work independently and maintain confidentiality is essential.
• Valid New York State driver's license and reliable transportation are required.
• Bilingual/Spanish-speaking candidates are strongly encouraged to apply.

Responsibilities

• Ensure the safe and secure operation of the Domestic Violence Emergency Shelter during overnight hours.
• Carry out program routines, site monitoring, light housekeeping, and facility maintenance tasks.
• Answer and respond to the Unity House Domestic Violence Hotline, the New York State Domestic Violence Hotline, and the New York State Sexual Assault/PREA Hotline.
• Provide compassionate, victim-centered, and trauma-informed support to shelter residents.
• Conduct crisis intervention, safety planning, and emotional support for individuals experiencing domestic violence.
• Connect residents with appropriate community resources and complete all required documentation accurately and promptly.
• Maintain confidential participant records and complete program paperwork in accordance with agency and funding requirements.
• Communicate effectively with team members to ensure continuity of care between shifts.
• Promote a culture of inclusion, belonging, and respect for all participants and staff.
• Perform other duties as assigned.

Skills

Trauma-informed care

Crisis intervention

Victim advocacy

Interpersonal communication

De-escalation skills

Confidentiality

Independent work

Education

High School diploma or GED

Associate degree in Human Services or related field preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overnight Hotline Case Manager

Part Time Hourly Troy, NY, US

30+ days ago Requisition ID: 1991

Salary Range: $18.88 To $19.93 Hourly

Position eligible for a pro-rated sign-on bonus 32 hours = $1062.50

Hours are:

Saturday - Sunday 9:00PM - 8:00AM

Monday 10:00PM-8:00AM

32 hours per week

Unity House of Troy is seeking a compassionate and dependable Overnight Hotline Case Manager to join our Domestic & Sexual Violence Shelter team. This position plays a vital role in providing a safe, supportive, and trauma-informed environment for survivors of domestic violence during overnight hours.

Key Responsibilities

• Ensure the safe and secure operation of the Domestic Violence Emergency Shelter during overnight hours.
• Carry out program routines, site monitoring, light housekeeping, and facility maintenance tasks.
• Answer and respond to the Unity House Domestic Violence Hotline, the New York State Domestic Violence Hotline, and the New York State Sexual Assault/PREA Hotline.
• Provide compassionate, victim-centered, and trauma-informed support to shelter residents.
• Conduct crisis intervention, safety planning, and emotional support for individuals experiencing domestic violence.
• Connect residents with appropriate community resources and complete all required documentation accurately and promptly.
• Maintain confidential participant records and complete program paperwork in accordance with agency and funding requirements.
• Communicate effectively with team members to ensure continuity of care between shifts.
• Promote a culture of inclusion, belonging, and respect for all participants and staff.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED required; Associate degree in Human Services or a related field preferred.
• Minimum of one (1) year of experience working with survivors of domestic violence or a similar vulnerable population.
• Knowledge of trauma-informed care, crisis intervention, and victim advocacy preferred.
• Strong interpersonal, communication, and de-escalation skills.
• Ability to work independently, remain calm in crisis situations, and maintain confidentiality.
• Valid New York State Driver License and reliable transportation required.
• Bilingual/Spanish-speaking candidates are strongly encouraged to apply.
• Generous time off benefits!
• 13 paid days off in your first year for full time employment (increases every year)
• 56 hours of NYS Sick Leave
• 12 paid holidays
• 2 floating holidays
• Major medical leave
• Medical/dental/vision/life insurance, and 403b contributions after one year
• Plus, gym, tuition and cell phone discounts and a 50% reduction in childcare tuition at A Child's Place.

Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.

As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.

Join us in making life better for victims of domestic violence