Overnight Hotline Case Manager — Trauma‑Informed Support

Unity-House-of-Tro; City of Troy (NY); On-site; USD 26,000 - 27,000; Part time

Benefits offered by this job

13 paid days off in your first year

56 hours of NYS Sick Leave

12 paid holidays

2 floating holidays

Major medical leave

Medical/dental/vision/life insurance

403b contributions after one year

Gym, tuition and cell phone discounts

50% reduction in childcare tuition atA

Job summary

Unity House of Troy is seeking a compassionate Overnight Hotline Case Manager to support survivors of domestic violence during overnight hours in our shelter.

This part-time, hourly role requires a high school diploma, crisis intervention skills, trauma-informed care, and the ability to work independently while maintaining confidentiality. Bilingual Spanish-speaking candidates are strongly encouraged to apply.

Qualifications

• High School diploma or GED is required.
• Associate degree in Human Services or a related field is preferred.
• Knowledge of trauma-informed care, crisis intervention, and victim advocacy is preferred.
• Strong interpersonal, communication, and de-escalation skills are required.
• Ability to work independently and maintain confidentiality is essential.
• Valid New York State driver's license and reliable transportation are required.
• Bilingual/Spanish-speaking candidates are strongly encouraged to apply.

Responsibilities

• Ensure the safe and secure operation of the Domestic Violence Emergency Shelter during overnight hours.
• Carry out program routines, site monitoring, light housekeeping, and facility maintenance tasks.
• Answer and respond to the Unity House Domestic Violence Hotline, the New York State Domestic Violence Hotline, and the New York State Sexual Assault/PREA Hotline.
• Provide compassionate, victim-centered, and trauma-informed support to shelter residents.
• Conduct crisis intervention, safety planning, and emotional support for individuals experiencing domestic violence.
• Connect residents with appropriate community resources and complete all required documentation accurately and promptly.
• Maintain confidential participant records and complete program paperwork in accordance with agency and funding requirements.
• Communicate effectively with team members to ensure continuity of care between shifts.
• Promote a culture of inclusion, belonging, and respect for all participants and staff.
• Perform other duties as assigned.

Skills

Trauma-informed care

Crisis intervention

Victim advocacy

Interpersonal communication

De-escalation skills

Confidentiality

Independent work

Education

High School diploma or GED

Associate degree in Human Services or related field preferred

Job description

Unity House of Troy is seeking a compassionate Overnight Hotline Case Manager to support survivors of domestic violence during overnight hours in our shelter.

This part-time, hourly role requires a high school diploma, crisis intervention skills, trauma-informed care, and the ability to work independently while maintaining confidentiality. Bilingual Spanish-speaking candidates are strongly encouraged to apply.