Overnight Hotel Night Auditor – Guest Service & Audit

North Central Group; Chandler (AZ); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Worldwide hotel discounts

Free hotel stays

Same-day pay

401(k) with match

Volunteer hours

Job summary

The Courtyard Chandler Fashion Center, managed by North Central Group, is hiring a Hotel Night Auditor for overnight shifts from 11:00 p.m. to 7:00 a.m. Open to candidates with at least 1 year of customer service or hotel night audit experience.

Starting wage is $18.50 per hour, with potential increases for qualified applicants. Responsibilities include nightly balancing, front desk postings, and preparing shift reports.

Qualifications

• Minimum of 1 year of customer service and/or hotel night audit experience.
• Comfort with nightly balancing duties and shift reports.

Responsibilities

• Daily audit, balance, post and report on front desk, rooms, and F&B cash and credit operations.
• Greet and interact with guests in a warm, friendly and professional manner.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
• Handle guest service requests and complaints to meet and exceed guest expectations.
• Make reservations, check-in and check-out guests, process payments.
• Answer phones, maintain a cash drawer, operate office equipment.
• Ensure guest and property safety by knowing safety, security and emergency procedures.

Skills

Customer service

Night audit

Cash handling

Job description

The Courtyard Chandler Fashion Center, managed by North Central Group, is hiring a Hotel Night Auditor for overnight shifts from 11:00 p.m. to 7:00 a.m. Open to candidates with at least 1 year of customer service or hotel night audit experience.

Starting wage is $18.50 per hour, with potential increases for qualified applicants. Responsibilities include nightly balancing, front desk postings, and preparing shift reports.