Overnight Help Desk Analyst – Healthcare IT Support

SGI; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

SGI is seeking an experienced Help Desk Analyst II to provide technical support within a healthcare environment in Chicago, IL. This onsite role supports end users by documenting, troubleshooting, prioritizing, and resolving issues while delivering a high level of customer service.

The ideal candidate has at least two years of Help Desk or Service Desk experience, strong troubleshooting skills, and the ability to work independently during an overnight shift.

Qualifications

• 2+ years in Help Desk, Service Desk, or IT support.
• Excellent troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation and professionalism.
• Ability to document and track incidents and service requests.

Responsibilities

• Provide friendly, professional technical support to end users.
• Log, track, and manage incoming issues and service requests.
• Evaluate severity and priority of reported issues.
• Troubleshoot and resolve issues remotely when possible.
• Use remote-control tools to diagnose end-user problems.
• Escalate issues to appropriate teams per procedures.
• Communicate status and resolutions to users.
• Document incidents and troubleshooting steps clearly.
• Assist with maintaining Help Desk manuals and policies.
• Collaborate with IT and Help Desk teams to improve services.

Skills

Troubleshooting

Customer service

Documentation

Communication

Teamwork

Independent work

Attention to detail

Education

CompTIA A+ certification

Job description

SGI is seeking an experienced Help Desk Analyst II to provide technical support within a healthcare environment in Chicago, IL. This onsite role supports end users by documenting, troubleshooting, prioritizing, and resolving issues while delivering a high level of customer service.

The ideal candidate has at least two years of Help Desk or Service Desk experience, strong troubleshooting skills, and the ability to work independently during an overnight shift.