Overnight Gym Front Desk & Member Services

Excel Fitness; Raleigh, Northern (NC, KY); Hybrid; USD 1,653,000 - 2,066,000; Full time

Job summary

Excel Fitness is seeking an Overnight Member Services Rep Front Desk to greet members, manage access, process payments, and maintain a clean, safe club environment in Raleigh, NC.

The role requires strong communication, reliability, and the ability to stand for long periods. You will handle POS transactions, update member information on tablets, and support promotions while ensuring compliance with policies and safety standards.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR/AED training within first 30 days.
• Comfortable standing for long periods.
• Clear communication with customers.
• Team-oriented, motivated and well-organized.
• Proficient with Microsoft Office and computer use.
• Familiar with Excel mission, values and Planet Fitness brand.

Responsibilities

• Perform daily duties during overnight shift and maintain club cleanliness and atmosphere.
• Input and update member information into tablets and POS.
• Audit cash drawers and handle cash responsibly.
• Promote member services and assist prospects and members.
• Ensure compliance with company policies and safety standards.

Skills

Communication skills

Customer service

Team player

Critical thinking

Microsoft Office

Confidential information handling

Education

High school diploma

Tools

Point of Sale (POS)

Job description

Excel Fitness is seeking an Overnight Member Services Rep Front Desk to greet members, manage access, process payments, and maintain a clean, safe club environment in Raleigh, NC.

The role requires strong communication, reliability, and the ability to stand for long periods. You will handle POS transactions, update member information on tablets, and support promotions while ensuring compliance with policies and safety standards.