Overnight Gym Front Desk & Member Experience Specialist

EōS Fitness; San Antonio (TX); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Free gym membership

Daily pay advance

401(k) with company match

Health, dental, vision benefits

Employee referral program

Job summary

EōS Fitness in San Antonio is seeking an Overnight Service Associate to greet members, provide information on services and memberships, and handle inquiries in a welcoming, professional manner. You will check-in guests, process payments, and uphold safety and cleanliness standards across the club.

The role emphasizes outstanding customer service, knowledge of gym programs, and the ability to multitask in a fast-paced overnight environment.

Qualifications

• Previous experience in customer service or front desk role.
• Excellent interpersonal skills with a customer-focused attitude.
• Ability to multitask and handle a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Must be able to work overnight hours – 10pm - 6am.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Complete gym walks to rack weights, pick up trash, and complete bathroom and locker room checks.

Skills

Customer service

Front desk

Multitasking

Interpersonal skills

MS Office

Tools

Gym management software

Job description

EōS Fitness in San Antonio is seeking an Overnight Service Associate to greet members, provide information on services and memberships, and handle inquiries in a welcoming, professional manner. You will check-in guests, process payments, and uphold safety and cleanliness standards across the club.

The role emphasizes outstanding customer service, knowledge of gym programs, and the ability to multitask in a fast-paced overnight environment.