Overnight Guest Services & Safety Manager

Western Camps, Inc.; Fresno (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision insurance

Meals provided when guests are on site

Facility use privileges

Job summary

Western Camps, Inc. is seeking an Overnight Guest Services & Safety Manager to lead resort operations during the graveyard shift. As on-site Manager on Duty, you will ensure guest satisfaction, safety, and smooth operations when other departments are closed.

You will work independently, make decisions after hours, and deliver an exceptional guest experience. Benefits include health/dental/vision coverage and staff perks, with meals and facility use privileges for all employees.

Qualifications

• Supervisory experience in hospitality, resort, hotel or events.
• Strong customer service and conflict-resolution skills.
• Ability to work independently and make sound decisions overnight.
• Excellent communication, organization, and time-management skills.

Responsibilities

• Serve as on-site Manager on Duty during overnight shifts.
• Handle after-hours guest check-in/out and reservations as needed.
• Answer and route guest calls with professional etiquette.
• Resolve guest concerns promptly and professionally.
• Conduct routine property patrols to ensure safety and security.
• Coordinate with security staff during events as applicable.
• Oversee overnight hotel and resort operations.
• Complete meeting room and event setup transitions, including furniture movement.
• Inspect vacant rooms and facilities; report maintenance or housekeeping issues.
• Shut down utilities in unused areas to support cost control.
• Balance cash banks and handle register transactions.
• Communicate overnight activity and key updates to incoming management and front desk teams.

Skills

Hospitality management

Customer service

Conflict resolution

Communication

Education

High school diploma or equivalent

Job description

Overnight Guest Services & Safety Manager

About this position

About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

We're Hiring Overnight Guest Services & Safety Manager!

Wonder Valley Ranch Resort
Full-Time | Overnight (Graveyard)
$22–$25/hour (Based on Experience)

About the Role

Wonder Valley Ranch Resort is seeking a dependable, service-driven Overnight Guest Services & Safety Manager (MOD) to oversee resort operations during overnight hours. This position serves as the on-site leader after hours, ensuring guest satisfaction, safety, and smooth resort operations when other departments are not present.

The ideal candidate is confident working independently, comfortable making decisions, and committed to providing an exceptional guest experience—even in the quietest hours of the night.

What You’ll Do

As the Overnight MOD, you’ll be responsible for maintaining operational excellence and guest satisfaction throughout the property by:

• Serving as the on-site Manager on Duty during overnight shifts
• Handling after-hours guest check-in/check-out and reservations as needed
• Answering and routing incoming guest calls with professional phone etiquette
• Resolving guest concerns promptly and professionally
• Conducting routine property patrols to ensure safety and security
• Coordinating with security staff during events when applicable
• Overseeing overnight hotel and resort operations
• Completing meeting room and event setup transitions, including furniture movement
• Inspecting vacant rooms and facilities; reporting maintenance or housekeeping issues
• Shutting down utilities in unused areas to support cost control efforts
• Balancing cash banks and handling register transactions
• Communicating overnight activity and key updates to incoming management and front desk teams

What We’re Looking For

• Previous management or supervisory experience in hospitality, resort, hotel, or wedding/event venues
• Strong customer service and conflict-resolution skills
• Ability to work independently and make sound decisions during overnight hours
• Excellent communication, organization, and time-management skills
• Comfortable with physical activity, including walking the property and light lifting
• High school diploma or equivalent required
• Schedule & Work Requirements
• Overnight shifts, including evenings, weekends, and holidays
• Overtime may be required

Employee Benefits & Perks

For Regular Full-Time Employees:

• Health, dental, and vision insurance
• Paid sick time and vacation

Perks Available to All Employees:

• Meals provided when guests are on property
• Facility use privileges (Fitness Room, fishing in the pond, and more)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!