Night Manager Guest Services & Safety (MOD)

Western Camps, Inc.; Reedley (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time and vacation

Meals provided

Facility use privileges

Job summary

Western Camps, Inc. (Wonder Valley Ranch Resort) in Reedley, CA is hiring a Night Manager Guest Services & Safety (MOD) for full-time overnight shifts at Wonder Valley Ranch Resort.

The Overnight MOD leads after-hours operations, ensures guest satisfaction and safety, and coordinates with security when needed. Ideal candidates have hospitality leadership experience and strong decision-making skills. Salary ranges from $22 to $25 per hour based on experience.

Qualifications

• Experience in hospitality, resort, hotel, or events required.
• Strong guest relations and service mindset.
• Able to resolve issues quickly and professionally.
• Ability to work independently during overnight hours.

Responsibilities

• Serve as on-site Manager on Duty during overnight shifts.
• Handle after-hours check-in/check-out and reservations.
• Respond to guest calls with professional etiquette and resolve concerns.
• Conduct nightly safety checks and coordinate with security for events.
• Oversee overnight operations and room readiness transitions.
• Complete night audit procedures and report exceptions to management.
• Communicate overnight updates to incoming management and front desk teams.

Skills

Hospitality leadership

Customer service

Conflict resolution

Independent decision-making

Communication

Physical stamina

Education

High school diploma

Job description

Night Manager Guest Services & Safety (MOD)

Western Camps, Inc. Reedley, California, United States

About this position

About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

We're Hiring Night Manager Guest Services & Safety (MOD)!

Wonder Valley Ranch Resort

Full-Time | Overnight ( Graveyard Shift )

$22–$25/hour (Based on Experience)

About the Role

Wonder Valley Ranch Resort is seeking a dependable, service-driven Overnight Guest Services & Safety Manager (MOD) to oversee resort operations during overnight hours.

The Overnight Manager is the on-site leader after hours, ensuring guest satisfaction, safety, and smooth resort operations when other departments are not present. The ideal candidate is confident working independently, comfortable making decisions, and committed to providing an exceptional guest experience—even in the quietest hours of the night.

This role may also be a great fit for candidates with experience as a Night Auditor, Night Manager, Front Desk Supervisor, Front Desk Manager, Hotel Manager, Resort Manager, Guest Services Manager, Security/Safety Supervisor, or Manager on Duty (MOD).

What You’ll Do

As the Overnight MOD, you’ll be responsible for maintaining operational excellence and guest satisfaction throughout the property by:

• Serving as the on-site Manager on Duty during overnight shifts
• Handling after-hours guest check-in/check-out and reservations as needed
• Answering and routing incoming guest calls with professional phone etiquette
• Resolving guest concerns promptly and professionally
• Conducting routine property patrols and safety checks to ensure a secure environment
• Coordinating with security staff during events when applicable
• Overseeing overnight hotel and resort operations
• Completing meeting room and event setup transitions, including furniture movement
• Inspecting vacant rooms and facilities; reporting maintenance or housekeeping issues
• Shutting down utilities in unused areas to support cost control efforts
• Balancing cash banks and handling register transactions
• Completing applicable night audit / end-of-day front desk procedures
• Communicating overnight activity and key updates to incoming management and front desk teams

What We’re Looking For

• Previous management or supervisory experience in hospitality, resort, hotel, or wedding/event venues
• Strong customer service and guest relations skills
• Strong conflict-resolution and problem-solving skills
• Ability to work independently and make sound decisions during overnight hours
• Excellent communication, organization, and time-management skills
• Comfortable with physical activity, including walking the property and light lifting
• High school diploma or equivalent required

Schedule & Work Requirements

• Full-time overnight / graveyard shift
• Overnight shifts may include evenings, weekends, and holidays
• Must be comfortable working independently during overnight hours
• Overtime may be required

Employee Benefits & Perks

For Regular Full-Time Employees:

• Health, dental, and vision insurance
• Paid sick time and vacation

Perks Available to All Employees:

• Meals provided when guests are on property
• Facility use privileges (Fitness Room, fishing in the pond, and more)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!