Overnight Guest Services & Reservations Specialist

Aramark; Stone Mountain (GA); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Aramark's Night Auditor position at Stone Mountain Hotel & Conference Center seeks a guest-focused professional to oversee overnight front desk operations and ensure a seamless stay.

You will greet guests, handle reservations and check-ins, balance cash, and coordinate with departments to resolve issues, delivering exceptional service. This on-site role requires prior guest services experience and strong communication skills; familiarity with cash handling is preferred.

Qualifications

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.

Skills

Guest services

Cash handling

Customer service

Interpersonal communication

Organizational skills

Job description

Aramark's Night Auditor position at Stone Mountain Hotel & Conference Center seeks a guest-focused professional to oversee overnight front desk operations and ensure a seamless stay.

You will greet guests, handle reservations and check-ins, balance cash, and coordinate with departments to resolve issues, delivering exceptional service. This on-site role requires prior guest services experience and strong communication skills; familiarity with cash handling is preferred.