Overnight Guest Services - Part Time

Giri Hotel Management; St. Johnsbury (VT); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Optional 401k with employer match

Employee discounts at participating酒店?

DailyPay on-demand pay option

Refer a friend – bonus program

Bonuses for guest satisfaction and top

Growth opportunities

Job summary

Comfort Inn & Suites Near Burke Mountain in St. Johnsbury, Vermont, is seeking an Overnight Guest Services Agent for a part-time position. You will handle guest registrations, reservations, and provide guests with local area information.

Flexibility for overnight, weekends, and holidays is required; a friendly, customer-service mindset is essential. Responsibilities include checking guests in/out, answering questions, and coordinating with other staff to meet hotel standards.

Qualifications

• High school education or equivalent experience.
• 1+ year of related work experience.
• Must be able to work onsite at the hotel.
• Part Time 16 hours per week overnight; weekends/holidays; must be flexible.

Responsibilities

• Be the first point of contact for guests with friendly, helpful service.
• Check guests in and out and distribute keys; explain hotel amenities.
• Take payments and resolve discrepancies while following procedures.
• Respond to guest issues quickly and courteously.
• Provide information about local area and attractions.
• Assist other departments as needed to ensure guest satisfaction.
• Maintain a clean, organized workstation and proper supplies.
• Follow training procedures and SOPs; adapt to shift changes.
• Support team with ongoing tasks and guest requests.
• Contribute to a smooth, welcoming guest experience.

Education

High school education or equivalent

1+ year related experience

English proficiency

Tools

Microsoft Office

Job description

• Location 703 US-5 South,St Johnsbury, VT, 05819,United States
• Base Pay $19.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Phone [phone]
• Email [e-mail]

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Comfort Inn & Suites Near Burke Mountain . This is a Part Time position located in St. Johnsbury, Vermont . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Overnight Guest Services Agent to join our team at Comfort Inn & Suites Near Burke Mountain . This is a Part Time position located in St. Johnsbury, Vermont . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Overnight Guest Services Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Part Time 16 hours per week for shifts Overnight; Weekends/ Holidays; Must be flexible
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$19 Hourly

• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Comfort Inn & Suites Near Burke Mountain

The Comfort Inn & Suites Near Burke Mountain is a welcoming hotel located in St. Johnsbury, Vermont. Nestled in the scenic Northeast Kingdom, the hotel offers easy access to popular outdoor destinations like Burke Mountain Ski Resort and the Kingdom Trails for hiking and biking. Guests enjoy comfortable accommodations with modern amenities, including free Wi-Fi, complimentary hot breakfast, and an indoor heated pool. The hotel also features a fitness center and a business center, making it ideal for both leisure and business travelers. Its convenient location near Interstate 91 ensures easy access to local attractions and outdoor adventures year-round.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.