Guest Service Agent - Full Time

Giri Hotel Management; St. Johnsbury (VT); In loco; USD 22.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Earned paid time off

Employer-contribution medical/dental/v

vision insurance

Optional life insurance

Short term/Long term disability

Optional 401k with employer match

Employee discounts at participating

hotels

On-demand pay with DailyPay

Refer a friend – get paid extra

Bonuses for guest score

Opportunities to grow

Descrizione del lavoro

Comfort Inn & Suites Near Burke Mountain in St. Johnsbury, VT seeks a friendly Guest Service Agent to handle guest registration, reservations, and local information.

This full-time role requires onsite work, strong customer service, and the ability to manage multiple tasks efficiently. Responsibilities include greeting guests, processing check-ins/outs, handling payments, and coordinating with staff to maintain hotel standards.

Competenze

• High school education or equivalent experience.
• 1+ year of employment experience in a related position.
• Must be able to work onsite at the hotel location.
• Hours: Full Time 40 hours per week; shifts AM/PM; weekends/ holidays; flexible.
• Proficiency in English.
• Willingness to learn new technology platforms.
• Ability to stand at front desk for long periods.
• Ability to lift/push up to 50 lbs.
• Ability to work independently.
• Ability to maintain a friendly, cheerful and courteous demeanor.

Mansioni

• Manage online, phone and in-person room reservations in a sometimes fast-paced environment.
• Communicate relevant shift information to next shift and direct supervisor.
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities.
• Take payment and resolve any payment discrepancies.
• Respond to guest issues and complaints in a friendly, timely manner.
• Explain local amenities and attractions to guests.
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests.
• Keep workstations and equipment clean, organized, and in good working order.
• Perform duties as outlined in the training procedures, following standard operating procedures.
• Assist with other departments when necessary.
• Performs other duties as assigned, requested or deemed necessary by management.

Conoscenze

English proficiency

Customer service

Independence

Tech savvy

Stamina

Lifting

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

• Location 703 US-5 South,St Johnsbury, VT, 05819,United States
• Base Pay $17.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Phone [phone]
• Email [e-mail]

Description

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Comfort Inn & Suites Near Burke Mountain . This is a Full Time position located in St. Johnsbury, Vermont . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Comfort Inn & Suites Near Burke Mountain . This is a Full Time position located in St. Johnsbury, Vermont . In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 40 hours per week for shifts Morning (AM); Afternoon (PM); Evening; Must be flexible; Weekends/ Holidays
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$17 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Comfort Inn & Suites Near Burke Mountain

The Comfort Inn & Suites Near Burke Mountain is a welcoming hotel located in St. Johnsbury, Vermont. Nestled in the scenic Northeast Kingdom, the hotel offers easy access to popular outdoor destinations like Burke Mountain Ski Resort and the Kingdom Trails for hiking and biking. Guests enjoy comfortable accommodations with modern amenities, including free Wi-Fi, complimentary hot breakfast, and an indoor heated pool. The hotel also features a fitness center and a business center, making it ideal for both leisure and business travelers. Its convenient location near Interstate 91 ensures easy access to local attractions and outdoor adventures year-round.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the ’big rocks’ - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.