Overnight Guest Services & Nightly Audit Specialist

Prismhr Hire; Memphis (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Training and resources

Team environment

Job summary

Prismhr Hire is seeking a detail-oriented hospitality professional to support overnight operations and guest service. You will help ensure smooth day-end handoffs, balance transactions, and create a welcoming experience for guests during late-night and early-morning hours.

Responsibilities include greeting guests, performing nightly audits, verifying accounts, handling check-ins/outs, responding to concerns, and preparing daily reports for management while maintaining a safe front desk

Qualifications

• Experience in hospitality front desk or accounting preferred.
• Ability to handle cash accurately and maintain records.
• Strong communication and guest service skills.
• Ability to work independently overnight and manage priorities.
• Familiarity with hotel management systems and office software.
• Basic math skills for financial reviews.

Responsibilities

• Greet and assist guests during overnight hours with professionalism and courtesy.
• Perform nightly audit procedures, including balancing transactions and reconciling reports.
• Review and verify guest accounts, payments, and charges for accuracy.
• Handle check-ins, check-outs, reservations, and guest inquiries as needed.
• Respond to guest concerns and coordinate with appropriate team members to resolve issues.
• Prepare daily reports for management and support end-of-day accounting tasks.
• Monitor the front desk area and lobby to help maintain a safe and secure environment.
• Assist with administrative and operational tasks to support the overall function of the property.
• Prepare Daily Report

Skills

Attention to detail

Cash handling

Customer service

Communication

Time management

Tools

Hotel PMS

Spreadsheets

Job description

Prismhr Hire is seeking a detail-oriented hospitality professional to support overnight operations and guest service. You will help ensure smooth day-end handoffs, balance transactions, and create a welcoming experience for guests during late-night and early-morning hours.

Responsibilities include greeting guests, performing nightly audits, verifying accounts, handling check-ins/outs, responding to concerns, and preparing daily reports for management while maintaining a safe front desk