Overnight Guest Services & Night Audit

Home2 Suites by Hilton - Bismarck, ND; Duncan (OK); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Training and development programs

Six paid holidays per year

Employee social events

Medical, dental, vision, and supplemental insurance

Paid time off (PTO) accrual starting on first day of work

Job summary

Home2 Suites by Hilton - Bismarck, ND is seeking a Night Auditor to manage overnight reception responsibilities. The position involves balancing daily hotel business and recording transactions, ensuring guest satisfaction while adhering to hotel safety standards.

The ideal candidate will possess a professional demeanor, strong communication skills, and the ability to handle high-pressure situations. The role demands availability throughout the week, ensuring operational continuity.

Qualifications

• Professional, warm, and approachable disposition.
• Fluency in reading, writing, and speaking English.
• Ability to remain level-headed in hectic and tense situations.
• Ability to complete tasks accurately and on time while working alone with little to no direct supervision.
• 7-day-a-week availability is a requirement.

Responsibilities

• Post, report, and balance daily transactions and payments of the hotel’s lodging operation.
• Perform required end-of-day routines on applicable hotel systems.
• Attend to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Assist and respond to guest inquiries in person, phone, or email.

Skills

Professional disposition

Fluency in English

Ability to handle stressful situations

Accuracy and time management

Job description

Home2 Suites by Hilton - Bismarck, ND is seeking a Night Auditor to manage overnight reception responsibilities. The position involves balancing daily hotel business and recording transactions, ensuring guest satisfaction while adhering to hotel safety standards.

The ideal candidate will possess a professional demeanor, strong communication skills, and the ability to handle high-pressure situations. The role demands availability throughout the week, ensuring operational continuity.