Overnight Guest Services Agent

Brasada Ranch Limited; Oregon (WI); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with company match

Tuition reimbursement

Free golf privileges

Seasonal athletic center pass

Employee discounts

Trail ride

Job summary

Brasada Ranch in Central Oregon is seeking a friendly Guest Services Attendant to welcome guests, answer questions, and ensure a flawless resort experience from arrival to departure. You will be a pivotal host creating memorable moments for guests across our award-winning property.

As a key member of our hospitality team, you will coordinate reservations for Spa Brasada, dining and golf, share local knowledge, and maintain safety and service standards in a fast-paced, high-touch environment.

Qualifications

• Previous guest service experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Basic computer and typing skills are required.
• Must be able to multitask and work under pressure.
• DPSST Unarmed Security certification preferred.
• Clean driving record.
• Must have a valid driver's license with the ability to drive company vehicles.
• Ability to lift and carry items up to 50 lbs.

Responsibilities

• Greet guests warmly and follow service standards in person and by phone.
• Assist guests with issues and complaints with empathy, escalating as needed.
• Liaise with resort outfitter partners to inform guests about tours and services.
• Facilitate and confirm reservations for Spa Brasada, dining, and golf.
• Coordinate with all departments on activities, VIPs, and hours of operation.
• Explain resort products and services to guests.
• Maintain logs of activities and cash handling at Front Desk.
• Provide shuttle service as needed.
• Complete Night Audit procedures using SMS PMS, Jonas Club, and related IT systems.
• Keep work area organized, sanitary, and safe.
• Perform additional duties as assigned.

Skills

Guest service experience

Communication skills

Interpersonal skills

Computer skills

Typing skills

Multitasking under pressure

DPSST Unarmed Security certification

Driving record clean

Driver's license for company vehicles

Lifting up to 50 lbs

Job description

Description

Love What You Do, Everyday.

Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you’re surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you’ll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they’re the reason we win awards like Conde Nast Traveler’s Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That’s why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company-sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Free golf privileges
• Seasonal Family Pass to the athletic center
• Employee discounts at all restaurants, spa services, and retail
• One complimentary trail ride with Brasada Trails

Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.

Role Description

As a member of our Guest Services team, you are the most important ambassador of Brasada. You have the most contact with guests and therefore have the greatest opportunity to ensure that their vacation with us is flawless. You will be expected to have the ability to hit the ground running and quickly become an expert on Brasada and all of our offerings.

The purpose of this position is to create a sense of welcome and arrival for all guests and owners. This position is a point of contact during the entire resort experience through to the guest’s departure. Guest Service Attendants are fully versed in all aspects of the services and amenities provided by the resort and are responsible for maintaining the safety of guests and owners and the integrity of the resort and its policies.

To be successful, you must enjoy being the go-to person for any and all needs. You must thrive in a high-volume customer service atmosphere by using attention to detail and assist each guest as if they are your own. You have the necessary energy and engagement to be the best ambassador possible for our wonderful resort. You enjoy working in a job that will bring new challenges every day, and have the adaptability to tackle those challenges and turn them into successes. You will be a reliable expert on Brasada and have a vast knowledge of the Central Oregon area.

Requirements

General Responsibilities

• Greet guests warmly with appropriate sequence of service standards throughout interaction both in person and over the phone.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction and use supervisor support when necessary.
• Serve as a liaison between resort guests/members and the resort’s outfitter partners by providing guests/members with detailed, in-depth information about each tour/service that the different outfitters provide.
• Facilitate and confirm guest/member reservations for onsite Spa Brasada, dining & golf reservations.
• Effectively communicate with all departments on future activities, VIPs, and hours of operation.
• Explain resort products, services, and other information about the resort
• Maintain accurate logs of various activities.
• Accurate accounting of cash bank assigned to the Front Desk.
• Provide shuttle service on property as needed.
• Complete Night Audit procedure using SMS Property Management System, Jonas Club Management, and any other related IT systems necessary
• Maintain an organized, sanitary and safe working area.
• Perform additional responsibilities and duties as assigned.

Skills/Traits

• Previous guest service experience preferred.
• Excellent written and oral communication skills required.
• Positive interpersonal skills required.
• Basic computer and typing skills are required.
• Must be able to multitask and work under pressure.
• DPSST Unarmed Security certification preferred.
• Clean driving record
• Must have a valid license with the authorization and ability to drive company vehicles.
• Ability to lift and carry items up to 50 lbs without assistance.

If you want to work alongside talented people to deliver extraordinary guest experiences in an awe-inspiring setting, we want to hear from you. Apply today at https://www.brasada.com/careers/